URA
Arc URA
Call routing for NGOs: callers press a number and reach the right department, like a call center.
The problem
Donors, volunteers, and beneficiaries often land in a generic inbox or wait on hold, with no clear path to fundraising, programs, or support.
How Arc helps
Arc URA is an interactive call-routing system. Callers hear a menu, press the number for the team they need, and are directed to the competent department. Personalized API design is a separate capability when you want that routing connected to your stack.
What is included
Built for real NGO workflows.
Who it is for: NGOs that receive inbound calls and need them to land with the right team.
- Department menus (press 1, 2, 3...)
- Routing to fundraising, programs, support, and ops
- Call-center style intake for NGOs
- Business-hours and overflow handling
- Optional connection to CRM and internal tools via personalized APIs
Ready to discuss URA?
Reach sales at sales@archumanlabs.com